Privacy Policy
How we handle your information at EverWarm Water Heater Services
Effective Date: January 1, 2025
EverWarm Water Heater Services respects your privacy. This policy explains what information we collect when you visit our website, call us, or book a water heater replacement in Texas City, TX, and how we use and protect that information. We keep it simple and straightforward, just like our service.
Information We Collect
We collect information you give us directly. When you call (409) 232-2964, fill out a form, or request a quote, you may share your name, phone number, email address, and the service address where the water heater work will happen. You might also tell us about your current water heater, like its age or type, so we can give you accurate pricing.
We also collect some information automatically when you use our website. This includes your IP address, browser type, pages you visit, and how long you stay. We use cookies and similar tools to gather this data. It helps us understand how people find us and what they need.
How We Use Information
We use your contact details to schedule your water heater replacement, send appointment reminders, and follow up after the job. If you ask for a quote, we use your information to prepare it and answer your questions.
We may also use your information to improve our services, respond to reviews or inquiries, and send occasional updates about EverWarm Water Heater Services. You can opt out of marketing messages at any time. We do not sell your personal information to anyone.
Cookies and Tracking
Our website uses cookies to remember your preferences and understand how you browse. Cookies are small files stored on your device. They help us see which pages are popular and where we can make things easier for you.
You can disable cookies in your browser settings. If you do, some parts of our website may not work as well. We do not use cookies to collect sensitive information like your payment details.
Analytics and Third-Party Tools
We use third-party analytics tools, like Google Analytics, to track website traffic and user behavior. These tools collect anonymous data such as your IP address, browser, and pages visited. This helps us improve our site and marketing.
We may also use third-party scheduling or communication tools to manage appointments and messages. These providers only access your information to perform services for us, and they are required to keep it confidential.
Data Sharing and Disclosure
We share your information only when needed to complete your water heater replacement or run our business. For example, we may share your address and service details with our technicians or a licensed subcontractor working on your job.
We may also disclose information if required by law, to protect our rights, or in a business transfer. We never sell, rent, or trade your personal information to outside parties for marketing purposes.
Data Retention
We keep your personal information for as long as needed to provide services, meet legal obligations, and resolve any issues. For example, we retain job records for warranty and tax purposes.
When your information is no longer needed, we securely delete or anonymize it. If you ask us to remove your data, we will do so unless we are required to keep it by law.
Data Security
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. This includes using secure connections on our website and limiting access to your data to employees and contractors who need it to do their jobs.
No method of transmission or storage is 100% secure. While we work hard to safeguard your information, we cannot guarantee absolute security. If you have concerns, please contact us.
User Rights
You have the right to ask what personal information we hold about you, request a copy, correct mistakes, or ask us to delete it. You can also opt out of marketing communications at any time.
To exercise these rights, call us at (409) 232-2964 or use the contact details below. We will respond within a reasonable time and help you however we can.
Children's Privacy
Our services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, please contact us so we can remove it.
If we learn that we have collected information from a child under 13 without parental consent, we will delete it promptly.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we do, we will post the new version on this page with a new effective date.
We encourage you to review this policy periodically. Your continued use of our website or services after changes means you accept the updated policy.
Contact Information
If you have questions about this privacy policy or how we handle your information, please reach out. We are happy to help.
You can call us at (409) 232-2964 or use the contact details below. We serve Texas City, TX and nearby areas.